Redwood Animal Hospital

The doctors are good but I hate calling to their office or interacting with their receptionists, because one of the receptionists is very very rude. I was very polite and stayed very patient over the phone m. All I wanted is a vet appointment for my dog. This receptionist is very irritated and was upset that many people are calling, it’s holiday season, no appointments are available and told me to go find another vet etc.. I’m fine to search for vet care at another place if she politely says there are no appointments. She doesn’t have to be rude at customers. I did nothing to upset her. I don’t understand how the management doesn’t notice her behavior. They respond to the reviews. Hope they see this review and addresses the problem they have. Can’t they provide good customer service at the front desk? It is not hard to be nice to people. Due to this terrible receptionist, I’m giving them 3 stars.

We went to Redwood Animal Hospital on advice from a friend who recommended them in our time of need for our 5 year old female dog who has been diagnosed with a C-Tumor and we were in a panic looking for a Vet who was familiar that type of Tumor! They were wonderful and explained everything that would happen & told us to not expect all of the answers until the surgery was complete! We are Concerned, but believe we are in the right place!

I’ve gotten a second/third opinion regarding my dog’s issues and two other Vets suggested that Redwood Animal Hospital has been price gouging services instead finding a solution. Will never return. Positive, most of the staff are receptive and provide great customer service. There is one lady there, usually receptionist on the left, who always has an attitude and should probably seek another vocation. If you visit it will be obvious. I’m now reminded to Always get a second opinion.

I first came here years ago when my dog nearly died of Parvo, the staff here we're so caring they made a hard time not so bad. Fast forward to today, my son recently got a new fur baby and asked me if I knew of any good Veterinarians. I recommended he come here and he couldn't be happier! They offer puppy packages for new clients, which helps with the costs! He also liked all the precautions they took to keep you and your fur baby safe, especially during these Covid-19 times!

After having a bad experience at another local Castro Valley veterinary, we decided to give Redwood Animal Hospital an opportunity based on reviews and recommendations. We wish we could’ve loved the vet seeing what great reviews this clinic has, but our experience was just as bad as our first. Our experience began with taking both our cats to the vet. Our 1 year old cat and our 7 month old kitten at the time. We purchased the kitten and the cat package to cover them respectively for a year. The kitten was rescued off the street so she had some parasites and caught giardia. Both were ok within 3 weeks of following the vets orders. The kitten/cat package covered the initial stool sample exam however, not the last sample exam. We scheduled our kitten to get spayed and we took her in the morning of the appointment. I get a phone call from the vet stating that she did well during the surgery but they overdosed her on antibiotic medication that is used to prevent infections after the surgery. I was told that the individual that administered the medication gave her three times the amount my kitten needed. At this point, we were in so much emotional distress having gone through a horrible experience with our other cat at the other vet. We get to the vet and the technician goes over what happened and we were told that we needed to transport our cat to the emergency vet in San Ramon. Our cat was there for a couple days and she was finally sent home with three medications we had to administer. She is happy now but we are uncertain of the long term side effects since they had to flush out her liver. When we spoke to the clinic, their staff showed no empathy or apology, very authoritative demeanor from the front desk, and the veterinarian or anesthesiologist never spoke to us while at the clinic. It was a very disappointing and upsetting experience because not only did they expect us to transport our poor baby to the emergency vet in San Ramon but initially they were not willing to cover the spaying procedure. We had to explain to the tech why we didn’t think we it was right that they charged us for a procedure in which our cat was harmed. Their staff is unfriendly and shows no empathy. I would highly recommend and encourage that you think twice before your bring your beloved fur babies to this establishment.